Academic & Student Support Associate

 

Minimum Qualifications:

Associates degree

Excellent customer service skills

Records Management

Must have a minimum of three (3) years’ related work experience

Computer technical support experience

Record retention related to grades and records, with the ability to follow state guidelines

Knowledge of FERPA guidelines related to the confidentiality and protection of student records and sensitive information

Proficient in computer, database systems, MS Office Suite

Must have ability to complete reports with accuracy and meet deadlines

 

Preferred:

B.S. degree and/or technical training in related field

Familiar with DPC (MSSQL) or other electronic data management system

Experience in a post-secondary setting supporting faculty and administration

Excellent organizing and communication skills

Ability to work in a team setting, but capable of working with minimal supervision  

 

General Duties:

Continuously manage the student record system to ensure accuracy of the instructors input of attendance and academic grades.

Complete as assigned, all state and federal reports related to enrollment, completion, placement and licensure rates per program.

Serve as back-up to the network administrator.

Assist with student registration.

Responsible for transcript, diploma and certificate process for Administration and for individual graduates upon request.

Maintain records per TBR/TCAT guidelines to ensure accuracy, privacy, and security.

 

Salary: Commensurate with qualifications and experience.

 

Application packet must include:

1. A resume and a TCAT Application (available on website)

2. Three (3) professional references

 

Send application packet to: pam.farley@tcatmemphis.edu  or mail to address below.

 

Tennessee College of Applied Technology Memphis

Attn: Pam Farley

550 Alabama Avenue

Memphis, TN 38105                                        

 

Resumes and applications accepted until position filled.